Several of BB&T's banking services unavailable due to technical issue
24 February, 2018, 09:27 | Author: Martin Tyler
BB&T Corp.is reporting an outage of its ATMs, online banking, mobile banking app and automated phone service. They blamed the problem on an equipment malfunction in a data center, but provided no further details.
BB&T said at this time, it has no reason to believe the issue is related to cybersecurity.
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The company first started tweeting and posting about outages Thursday afternoon.
The bank has stated that the incident doesn't appear to be a cyberattack of any kind, but rather a technical error. Millions of customers were affected.
The bank restored service by 11:30 Friday morning.
BB&T customers were having trouble accessing their money Thursday night. Officials say customers can still use their debit, credit and prepaid cards for the time being. We hear your frustration, and we are committed to making this right. We will work with clients who have incurred fees or experienced other challenges and continue to provide updates through our website and social media.
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Davis said customers should be aware that some information they will see about their accounts hasn't yet been fully updated, but will be available and updated later Friday. The bank said balances and transactions will become current later in the day.
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