Apple Hit with Class Action Suit over MacBook Keyboard Failures

14 May, 2018, 05:15 | Author: Juana Mckenzie
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Now it looks like the keyboard debacle has been taken one step further because according to AppleInsider, a class action lawsuit has been filed in which it claims that Apple knew about the defects in their keyboards but still chose to ship them out anyway.

Apple needs to make rounds to the court.

The complaint included multiple claims of an issue with the design of Apple's butterfly keyboard mechanism included in MacBook variants manufactured since 2015 and on MacBook Pro models since 2016. Due to the patent in 2016, it is proof that the company is aware of its product's flaws.

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That petition - which cites among others the highly regarded writer and UI designer John Gruber, who has called the keyboard "one of the biggest design screwups in Apple history" - is gaining steam again today, presumably fueled by this new lawsuit. The average price of replacing a malfunctioning keyboard is somewhere near $700, too much to ask for but that's what the users had to face.

The suit states that the design of the keyboard is such that it resists very little amounts of debris or dust, which leads to unregistered keystrokes.

Several MacBook and MacBook Pro owners have complained that some of their keys simply stop working.

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As evidence of the widespread fault, the claimants pointed to a petition on Change.org demanding Apple replace the "defective" keyboard mechanism, which had attracted 19,425 signatures at time of writing.

The butterfly keyboard was launched with Apple's reimagined MacBook in 2015, which replaced the MacBook Air as Apple's thinnest laptop. The mechanism was announced as a key feature of the 12-inch MacBook in 2015, as a way to shrink the thickness of the keyboard and thus allow for a skinnier notebook. If this is indeed the case, Apple appears to have neglected to address the issue properly. But of course, they weren't open about it.

Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to fix or replace defective units with reimbursements for those who have had to purchase replacement laptop units.

Google may force Android phone makers to issue regular security updates
For instance, based on the subject of the email and the first half of the sentences, "Smart Compose" will predict text to fill in. While in Android Oreo the clock is on the right side of the screen, in the Android P developer preview the clock is on the left.

The appellants are also accusing Apple of suggesting "self-help remedies". The suit also demands reimbursement to the users who have purchased the replacement keyboards on the defected laptops.

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